Our return period is 30 days from date of delivery on current, non-discontinued, non-clearance items.
Please do not return anything without contacting us first for an RGA# (RMA#) and Return Instructions. We cannot be responsible for items sent back without the RGA# or to the wrong warehouse address or back to the manufacturer, in error.
DO NOT SEND ANY RETURNS TO OUR CORPORATE OFFICE LOCATION UNDER ANY CIRCUMSTANCES, AS WE ARE NOT ABLE TO ACCEPT THEM.
There is a 35% restocking charge on returns. Please do not call for returns. Please reply to your shipping notification email with the specific items and qtys you wish to return, to request a return goods authorization number (RGA#) and return instructions and return location address. If you cannot find any of your transaction emails, Contact Us with your name, order number and items you wish to return, to request a return
There is a 30 day return period from date of receipt on all Current, Non-discontinued / Clearance-Final Sale items. We regret that we cannot accept any returns that are received after this time period elapses.
For policy on non-current items, please see close outs and discontinued return policy below. Fixtures may be returned to the distribution center listed in your RGA and Return Instructions document via UPS, or trucking company, provided the product is a current Progress Lighting SKU #, unused, repacked into its original box, with all packaging, instructions and accessories included. Upon confirmation of return to the warehouse and after thorough inspection and return to stock, you will be credited for the amount of the fixture(s) minus the 35% restocking charge.
If you are making a partial return and the remaining items slip below the $150.00 threshold to qualify for free shipping, the value of free shipping on the entire order will be deducted. Please note that it can take up to two weeks from date of credit transaction for any credit to appear on your card statement.
Items returned in anything but original factory box or Items that have been, assembled, installed, have open parts bags, are missing parts or parts bags, have the wires cut or any other signs of assembly or installation, cannot be returned to stock or accepted for credit.
Please do not send back any items to our office locations or back to Progress Lighting (the manufacturer) without prior specific authorization under any circumstances. Please use the distribution center address specified in your RGA# and Return Instructions that you will receive by email.
Discontinued, Clearance- Final Sale Products Policy
All Discontinued, Clearance, Final Sale products are marked as such on our web site and are a final sale. Glass damaged in shipping and missing parts bags will be replaced. Defective fixtures will be exchanged for the same item only.
PLEASE RETURN ITEMS ONLY TO THE ADDRESS LISTED IN YOUR RGA# AND RETURN INSTRUCTIONS DOCUMENT. ITEMS RETURNED TO THE MANUFACTURER (PROGRESS LIGHTING), WITHOUT PRIOR SPECIFIC AUTHORIZATION CANNOT BE CREDITED.
ITEMS RETURNED TO THE DISTRIBUTION CENTER IN WITHOUT PRIOR AUTHORIZATION OR RGA# ARE SUBJECT TO A 50% RESTOCKING FEE IN ADDITION TO REGULAR RETURN TERMS.
Defective Items, Shipping Damage or Shipping Errors
DO NOT REFUSE THE SHIPMENT. Please examine your shipment upon arrive to insure that you have indeed received the correct fixture(s) in the correct finish color and color codes (-xx) and that there is nothing damaged, defective or parts missing. Please contact us regarding damage or missing parts prior to scheduling installation, as we cannot be responsible for any re-installation charges by your contractor or electrician. You have 30 days from day of receipt to let us know if there is anything missing or damaged or if you have received an incorrect fixture or incorrect finish color or any other condition in which you received the fixture that may apply, such as open parts bags or cut wires. We regret that we cannot be responsible for these kinds of errors if not reported into us on a timely basis.
If your order has been shipped by trucking company instead of UPS or FedEx, you must check to make sure that everything on the packing slip/ Bill of Lading is on the shipment. and note any specific missing items on the document before signing. We cannot be responsible for missing items once the bill of lading has been signed.
To notify us of shipping damage or defective items, please reply to our shipping notification email with the tracking numbers of your order and we will address the issue right away. If you do not have your shipping notification email, please Contact Us with your name, date of order packing slip number and tracking number.
Defective fixtures will be exchanged for the exact same model at no additional charge to you. For items damaged in shipping we will send out replacement glass or parts. If you choose not to accept a replacement and wish to return the item, this falls under our regular return policy and you must request an RGA# and Return Instructions per the Product Returns section above. Please note that expedited shipping charges are not refundable and replacements will be sent by ground shipping service.
For any product received that is not the product ordered, upon verification, we will exchange the item at no additional cost to you. Proof of purchase (e.g. receipt and/or packing slip) is required for all returns. Credits will only be issued to the credit card used for the original purchase.
Exchanges for damaged items beyond replacement glass or parts under this policy are handled thusly - Customers may elect to send back the items via a prepaid call tag first, before replacement fixture is sent out or elect to pay to have replacements sent out first and then credited when item or items are received back in the warehouse and processed through our accounting system. The value of missing accessories, if any will be deducted from the credit amount of the return.
Please note that we are not responsible for any additional labor or installation charges you may incur.
We recommend that you open all boxes to check that everything arrived complete and intact and allow the additional time for replacement of broken glass or missing parts bags if neccesary before your electrician or contractor arrives (if applicable) and make sure that the product boxes are not thrown away as we cannot make any exchanges (damaged or defective beyond broken glass or missing part bags), if the items are not sent back in the original box.
Defective Items - Warranty Replacement
The Progress Lighting warranty is one year from date of purchase (delivery). Sometimes defects are not apparent until the item has been installed or the fixture develops a problem later. Any installed items found to be defective during this period will be exchanged under warranty. In cases where the defect has not appeared until a substantial period of time after installation, we realize that you may no longer have the boxes or packing material. In this case, you will be asked to provide boxes in which to pack the fixture back up for the return and exchange.
Please Contact Us with your name, the order number, date of purchase and the specific item, so we can arrange a warranty exchange. Please note that we are not responsible for additional labor charges your may incur.
Please note that modifying Progress Lighting fixtures in any way voids the manufacturer's warranty and modified fixtures are not covered under warranty.