Thanks! I appreciate all your help in getting the lights so quickly. Your customer service is extraordinary and I will gladly recommend you to anyone I know that is shopping for lighting.
Thanks for all of your help. It is not often that you find a company
Thank you for your help and great service Nancy. Your company gave me
I received my replacement glass today and I want to thank you for your
It was a pleasure doing business with you! The lights came quickly and safely.
Thanks again for your help! You have been great to work with!!
Dear Nancy and Sue,
This was the first "cold" order that I made from the internet, having found
I can't tell you how pleased I am with the communication about my order,
I am a very happy customer. Thank you!
Dear Progress Lighting Outlet,
I have installed many Progress fixtures in the past 25 years, but its never been so easy to obtain them. I will definitely use your prompt service in the future.
I am a very happy customer. Thank you!Thanks again.
First off, I want to thank you again for the wonderful customer service I have received!! I was very leery of ordering something like this online - but you have really have made me think differently. I really do appreciate all the help that you and Nancy have given me.
Nancy and Sue,
I just wanted to let you know that I received my shipment of lights today as promised and I can't be more pleased with everything! The lighting fixtures are more beautiful and of better quality than was expected. I cannot believe what fast service I received. The packing was excellent to insure safe delivery. I will certainly recommend your business to others as well as ordering from you again! Thank you again! Now all I need is my husband to be just as excited to put them up!
Dear Nancy and Sue,
Perfect -- Thanks to you both. I feel so well taken care of. I will need more lights shortly and certainly will come back to you.
We received both of the lights yesterday -- everything was fine -- the lights are beautiful. "Kudos" to all of you at Progress Lighting Outlet. This is the best experience I have had yet with an order placed on the internet. Your prompt communication, order and delivery make your company #1 in customer satisfaction in my book. I would like to thank everyone involved.
WOW! Talk about customer service! I am very impressed with the quality of your products, the speed of delivery ( < 48 hours after I placed the order), the ease of ordering, the clarity of your process, and your pro-active, customer focus. Look for more orders from me...and from my friends. It is so easy to do business with you...and that is so rare these days. Thank you! I greatly appreciate it.
Thank you and again - it was great working with you. Your customer service is excellent and I will recommend you to our friends.
Thank you so much for your excellent customer service. I advised you on Mon. p.m. May l6 that I had a defective globe. You ordered it from the manufacturer on May l6 and I received 2 replacement globes on May 18. I am very impressed with your company's policies and service.
We would just like to say Thank-you for the superb customer service that we received dealing with your company. The products are terrific and it was a pleasure doing business with you.
You and your staff are magicians! I ordered my fixture Thursday afternoon and it was delivered Monday morning by regular UPS ground. It looks just as described and pictured and will be perfect for my bathroom. I can't express how pleased I am with your service. Thanks again for getting my project done well and on time!!
Thank you very much taking care of my request so quickly. I am very impressed with your service and will definitely continue to order light fixtures from you.
That is awesome! Thank you so much for handling this. Customer Service is such a dying art and yet, you have just provided incredible Customer Service. Thank you again, and have a terrific week!
What a great store! Thank you for this spectacular service. It feels like days long gone when we shopped at our local "downtown" stores where the owner valued the customer and the customer felt valued. Do you belong to a rating service? If so, I would very much enjoy rating Progress Lighting Outlet as A++ , 5 star or whatever grading the service uses to rate first class service! Looking forward to doing more business with you.
You all are awesome.
Wanted to let you know that the 3 matching fixtures were delivered in perfect condition the night before last. Would have contacted you earlier but it look till today to go through each of the 13 glass globes and each of the 3 fixtures because it's time consuming and we had to work on other things, too. The Cobblestone finish looks perfect! The lights were well packed and delivered fast and we are very pleased. Thanks for a great experience.
Dear Progress Lighting Outlet,
I wanted to let you know how much I appreciate you customer service and very fast delivery. I really appreciated your phone call too; most places wouldn't take the time. You are certainly more helpful than our local lighting place that claims they specialize in all lighting elements and fixtures. Everything arrived intact and is just beautiful. Thanks so much!
Thank you for your timely reply. The outdoor lights (P5766-09EB) were packaged in a single large box. A row of three on the bottom with two on the top. Thank you for your tremendous customer service. I truly appreciate it. You have been so wonderful to work with.
Y'all have been great to work with and our new house is
Thank you very much-we received one light yesterday (sconce) and it is beautiful-thank you again for all your help and outstanding customer service
You and your company is really on the ball. The new lights arrived today as indicated, just 3 days after the new order. Thanks again for all your help, I will definitely "bookmark" your company for future reference and business.
Thank you for your incredibly prompt service. I was surprised and delighted to receive the fixture so quickly and in one piece.
You are great.
Just a quick note to let you know that the fixture arrived today. I really appreciate your excellent service. I had a couple of questions about the fixture that were answered promptly and helpfully--on a Saturday afternoon, no less--and then the order arrived in record time. I've used your website before and would certainly use it again and recommend it to others.
With best wishes,
Thank you so much. I appreciate your great deliveries and excellent customer service!
Thank you very much. It has been a pleasure to do business with you, and your company will be the first place I look when I need lighting.
Thank you so much for your quick response! You and your company are truly a pleasure to do business with.
Thank you Nancy and Jeff for your excellent follow through and service.
Wow, I'm very impressed! I placed this order on a Tuesday evening, and the products were on my doorstep by Noon the following Thursday! Thank you for such excellent service, and for such an excellent product too. I'm sure I'll be back to order more!
I just wanted to say the globe arrived yesterday and has been installed. My wife is happy. Your prompt and courteous service is greatly appreciated. I will recommend you to others if I can. Hope I can use your services again.
Thanks so much for the great service. Sorry I did not check my email this week and did not get your message. The lights look beautiful and they came just in time for the electrician to install them. Thanks for the great costumer service I will definately use Progress Lighting Outlet for my future lighting needs and will recomend you to others. I am just sorry I did not find you sooner!
To Progress Lighting Outlet,
I just thought I should tell you how happy I am with Progress Lighting Outlet and how disappointed I am with some of the other lighting dealers. I am extremely happy with your level of service. I placed this order on line and received it within two business days. I had the opposite experience trying to buy the same light from another online lighting store
My neighbor picked up the package for me while I was out of town. I have it now. Thank you for your quick response, this is great customer service!!!!
- Nancy T
Thank you so much for your amazing service! Have received the replacement already. I will happily shop with you in the future and recommend your business to all. VERY impressive!
- Allane B
Nancy and Sue,
I wish to commend the Customer Service Department's prompt and efficient response to my problem. I was impressed and that is not easy to do. Your team should be congratulated on their fine response to my request. A great job and thank you.
- Kenneth C
Thank you very much. I was very hesitant to order fixtures on line but thus far my experience with you has been very satisfying. Your selection and prices are great. Free shipping is also a definite plus. I will tell all my family and friends.
Dear Progress Lighting Outlet Customer Service Folks,
Just to let you know I received the dome (looks great) - I just wanted to commend you and your company. The customer service is a breath of fresh air especially now a days. I am in the hotel business and we are always pushing customer service it is obvious that your company does the same thing. Please pass this on to the higher people at your organization, they should know that you guys are doing a great job.....thank you.....
Thanks for your help and great follow-up.
Thank you so much for your prompt response! Your company has been great to work with and any lighting needs that I may have in the future I will deal with Progress Lighting Outlet.
Your service is great. This is the second time I placed an order with you and I have been very happy. I recommend you to anyone that is looking for lights!
I have to thank you for a fabulous experience dealing with your company! Jeff returned my voicemail within the hour, answered my questions and processed my order with all kinds of assurances. I received the order within 2 days and everything was intact.
This was one of the most pleasant purchasing experiences I've ever had online or over the phone. I'll be sure to think of you again for future lighting needs.
I received my order today, and just wanted to express my satisfaction with your service. As far as ordering merchandise from the internet, you guys have provided the best service thus far.
Thank you for your timely response.
The replacement glass arrived today safe and sound. Thanks so much for the quick response! It's a pleasure doing business with a company that has such outstanding customer service, and I look forward to placing another order soon.
Hello. Just wanted to let you know that my purchase through Progress Lighting Outlet was handled with efficiency and professionalism that is (unfortunately) hard to come by; I received a follow-up call within a half-hour of my internet order - wow! The employee I spoke with (I'm sorry I did not get her name) was courteous, and she provided me with the shipping schedule. I received my order today just as she said I would. Conducting business via the internet can be impersonal, but you folks have hired the people that keep it personal. THANK YOU!! I will do business with you again, and I recommend you with enthusiasm. Keep up the good work!
Thank You for such prompt service. I was thrilled to have my fixture in just 3 days. I am very pleased and would order again and recommend you to my friends.
I just received my replacement sconces and they look great! I haven't hooked them up yet but I'm sure they work. Thank you very, very much for your prompt and courteous attention on this matter. You have a customer for life! Thanks again!
I just wanted to let you know that I received the replacement parts and they are just fine. I can't thank you enough for your quick and efficient service. I have never had such great service. I will definitely be using you again and recommending you to my friends.
Thank you so much for the fine customer service with the return. That is what separates great companies from the rest. Well done.
Just wanted to say Thank You! I received my lights today, they are absolutely beautiful. The website does not do them justice at all! Most of all the quick response to my e-mail was greatly appreciated your excellent customer service when I spoke to you in person! I will recommend Progress Lighting Outlet to everyone I know! Again, thank you for everything!
Received your second order on Friday - Was really wrapped well, and made it this time in one piece!!!! Thanks for your excellent follow-up, and follow-through. It's nice to do business with an organization that has dedicated people such as yourself to deal with.
I received the part yesterday and installed it last night. It is the right part and the light looks beautiful. Many, Many thanks for all of your help. I will make sure that I tell all of my friends about your company.
Thank you so much!! You have given me wonderful customer service!!
Hello Nancy ,
I think Jeff was 100% right when he said that you are the best dealers of Progress Lighting and no other dealer may get even closer to you. You customer service is fabulous and I would not ask for anything more.
I spread the word to all my friends about your great company.
Thank you very much - I will definitely keep you in mind and refer you to my friends. You guys are great!
Jeff, Thank you. I told Nancy and I will tell you that I am very impressed with your company, your customer service and will recommend Progress Lighting Outlet to our friends, family and business associates. We have more remodeling to do, so we will look at Progress Lighting Outlet first when we need other lighting fixtures.
I just submitted my order.
Thanks so much for your special attention.
This is to be a Christmas gift so there is no problem if something is delayed or needs to be replaced.
It's a pleasure doing business with you. Why can't all businesses be like yours?
I'll be certain to recommend you to others.
I would just like to state how pleased I am with the fixtures I've received so far. The quality, shipping and customer service has truly exceeded my expectations!
We received the replacement glass for our light, and it looks fantastic! We can't thank you guys enough for the excellent customer service you have provided us. I am sure that we will be getting more from you in the future.
Hey Nancy and Jeff, No doubt we will be doing business with you all for a long time ahead. Your customer service is awesome! You are people of your word and we appreciate this a lot.
Thank you for your prompt resolution to our problem. Let me know if you need this globe back to get credit from the manufacturer. Thank you for putting the customer first. I shall refer other people to your site when ever I can.
Thank you Nancy !! It is a pleasure to do business with a caring organization.
I was very impressed with how quickly the order shipped, and that no items were back ordered. Nancy has been very responsive to my questions, further building my confidence. It really has been a no hassle experience. Case in point: We are actually using two of the chandeliers that shipped in my order since they are still on back order (for the past 3 weeks) from our contractor! He now knows about your website as well.
I will not hesitate to use your company on my next houses, and I intend to make sure I do all of the ordering myself.
The lights came today and they were perfect! It was fast and efficient service.
Thank you very much Nancy . Your company is the greatest. I have never had such wonderful customer service. I really appreciate it.
Hi, I just spoke with Jeff regarding three broken hurricane glass parts from the chandelier we received (P4016-88) that were broken and he said to e-mail you and let you know and you would send out three new pieces. Please let me know if you need anything else. Thanks so much! What a great company to work with !!
Jeff and Nancy,
You guys are incredible… Received three (3) replacement globes last night. All three arrived unbroken!!!!!!!!!!!!!!!!!!
HAVE A GREAT DAY!!!!!!!!!!!!!!!!
Nancy , Our replacement bowl arrived this afternoon in perfect condition. Thanks so much for shipping that out so quickly. My husband and I have been quite impressed with the level of quality of your products as well as the wonderful customer service we've received with both orders. We will certainly look to your website for our future lighting needs.
I received the replacement glass for the light that was broken and it worked out just fine. Just wanted to take a moment to thank you for your help with this. There are a few people in my company that could learn from your company on how to resolve situations in a timely fashion
Just a word of thanks for the excellent work, my order arrived on time and looks terrific. I only wish I had placed another order with you, but I placed it with a dealer of Progress Lighting in New Jersey . It will take a couple of weeks to arrive (very unhappy about that). I can't cancel the order as they will only allow me store credit.
In the future, I shall place all my lighting orders through you online.
Thank You again for the wonderful work.
I shop online all the time and your site and customer service rank among the very best I've ever dealt with - I really appreciate it and will shop here first - thank you very much!
Please ignore the email I just sent inquiring about delivery of the lighting fixtures - the order just arrived! You folks are amazing and I'll make sure I tell people I know.
Thanks for being so great to work with!
Dear Progress Lighting Outlet Customer Service, I just want to say how absolutely impressed I am with your customer service, product, packaging and shipping. I couldn't be happier! Five minutes after I placed my order I received a direct phone call from your CS Rep Nancy, she was extremely nice and called to tell me one of my lights was on back order - how courteous to make a direct call instead of waiting for me to see it on my shipping label - what great service!! I also appreciate the extremely quick (not to mention FREE) shipping!! It only took one day for my lights to arrive and they were packaged extremely well, and I saved a bundle over buying from a local lighting store. Thank you thank you thank you!! You have my business for all future lighting needs and I will pass your website addresses on to all my friends.
Your customer service is FABULOUS! We are doing a fairly large project and your company is the only one who even wants to deal with us. Thank you so much for getting back to me so quickly!
Have a great day!
I received the fixtures in almost less than 24 hours --thank you for such service. They are being installed on Monday--hopefully you won't hear from me re: missing pieces, etc. If you don't hear from me, then this was an awesome business transaction! Thanks, and keep up the great service,
I wanted to take time to say about your excellent service and delivery on the lights that I had purchased earlier. I was really pleased with the quality.
You guys are amazing! I am going to tell ALL my friends about you! (and they're all a bunch of crazy women who constantly redecorate -- sort of like me.) Thank you so much.
Thanks so much for promptly attending to correcting my order. I am relieved and really appreciate it. I Iook forward to my beautiful Progress Lighting gracing the entrance of my house.
My lights arrived today right on schedule. Thank you for your very prompt service. Be assured I will look first to you for any future lighting needs.
Thank you (and Nancy) for sending the replacement glass shade (1/2 dome?) for the light fixture I purchased from you. I appreciate the speed and courtesy of your customer service both in original ordering and then in addressing the broken shade. Thank you again...