Replacement Parts & Glass Inquiries
Please do not call. We do not take any inquiries for replacement parts or glass over the phone or live chat.
If you purchased your fixture from our store Progress Lighting Outlet and it arrived with broken glass or missing parts and it has been less than 30 days since delivery, please reply to the shipping notification email with tracking number you received so that we may send out replacement glass or missing parts bags. Please refer to our policy on items damaged in shipping on our FAQS and Store Policies page
If you purchased your fixtures from another store or web site, and it arrived with broken glass or missing parts, please contact the store or web site where where you bought them.
Replacement glass and items included in parts bags are not for sale on our site, however, many other items people consider to be parts are actually accessories that are for sale on our website.
First, please look in general accessories by clicking ACCESSORIES, below
If you cannot find the part you are looking for in the general accessories, please use the main SHOP BY CATEGORY menu at the top of each page and select the proper category your fixture belongs to. Accessories, if available will be listed on the left hand column at the end of the Collections listings.
To receive information on purchasing replacement parts or glass not available for sale on our web site, please use our Contact Us form
