How do I locate products on your Web site?
To help you find the products you want quickly and easily, our online catalog allows you to search by any number of criteria, including SKU # (Product Number), Category, Finish, Family or Price.

Can I also call you to make a purchase of Progress Lighting fixtures?
Yes. if you feel more comfortable with making your purchase over the telephone, you may call us during our business hours. We do not take orders for parts and glass over the phone, so please use the parts and glass email service on the site for a faster response. If you do make a purchase on line, you can do so with confidence. We use industry standard encryption technology and secure commerce servers to maintain security of your personal information. Your credit card security is our highest priority and our vendor, Progress Lighting has taken several steps to ensure that your payment information is processed confidentially and accurately.

I have a question that wasn't answered here. How can I get in touch with you?
We welcome and encourage your feedback. If you have a suggestion or a question, please email us by clicking the "Contact Us" feature found on our home page or emailing customerservice@progresslightingoutlet.com

Is my credit card and personal information safe on your site?
You can shop us on line with confidence. We use industry standard encryption technology and secure commerce servers to ensure your personal information is secured on-line. Making a credit card purchase at our on line store is actually as secure as using your credit card at a local store or shopping mall. We realize that you may be concerned about how the information you provide on-line will be used. We are committed to protecting your privacy and use the information you provide us to process your order and provide a more personalized shopping experience. For more information, see our complete privacy statement.

What about out of stock items?
We stock the entire Progress Lighting Product Catalog in our own warehouse. Most items from supplemental catalogs are considered non stock items and are marked Catalog Page - S06 on the fixture detail page. Back orders generally take an additional 7-10 days to ship. Unlike other online lighting stores, we only charge when your lighting ships, there are no upfront charges or 100% deposits required. As an example, if you order 4 items but only 2 ship out right away, you would be charged for those 2 fixtures and then charged for the remaining 2 fixtures, when the back order comes in from the factory. Please note that in some cases both we and Progress Lighting may be out of a particular item. In this case it is unlikely that anyone else will have it available either. If you cannot wait for those longer back orders, we suggest that you choose an alternate fixture. Sometimes, with larger orders, we may decide to ask Progress Lighting, the manufacturer to ship your order from the factory for us, in order to ship complete. This can take an additional business day. In the cases of these direct shipments, we do charge the entire amount up front. However, this shortens the lead time by 7-10 days on any back orders that are out of stock at the factory, the time it would take the items to get from Progress Lighting, to us and then on to you.

What are your online shopping policies?
Please view our Policies information below on the store policies section of this page. We strive to provide you with an excellent customer service experience.

What are your web site shopping hours?
Our website is open 24 hours a day, 7 days a week. You may place orders online at any time. We process orders during our business hours. All orders are processed by our next business day. You should receive automated email confirmation of your order shortly after placing it online and a shipping notification email from us on the next business day, from the time you placed your order.

Why are some items not available to ship UPS Ground?
A small percentage of our product is too big or too fragile for UPS shipping. Those items must be shipped by truck.

Why should I buy from Progress Lighting Outlet?
As one of Progress Lighting’s oldest and largest authorized distributors, we stock the entire Progress Lighting catalog from “Cover to Cover” in our own warehouse. We offer unbeatable service, the best customer policies, such as no restocking charges on returns and the shortest lead times in the business. You can take advantage of no sales tax (on orders outside MA) and FREE SHIPPING on orders over $150.00. When you shop with us on line, your order is handled by the largest stocking distributor of Progress Lighting in America, with over 80 years of local service to the community. Progress Lighting is all we sell and we are committed to maintaining and extending our leadership position in the sales of Progress Lighting to the public. We value your business and will work to meet all of your lighting needs.

Disclaimer
The information and pricing contained on ProgressLightingOutlet.com is believed to be reliable. While we do not doubt its accuracy, we have not verified it and make no guarantee, warranty, or representation about it. It is your responsibility to independently confirm for yourself its accuracy, completeness, and suitability to your satisfaction. We welcome your inquiries regarding verification of any information on this site.

Customer Service Guarantee
At Progress Lighting Outlet, your satisfaction is our top concern. If you have questions, comments or concerns, we want to know. Best-of-industry service is our pledge to you before and after the sale. If you are not satisfied with a Progress Lighting product you purchased from us, we want to know about it so we can try to resolve the issue. The first thing you should always do is to bring the matter to us right away, so that we can help you with a solution immediately.

Safe Shopping Guarantee
Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 of fraudulent charges. If your bank does hold you liable for any of this $50.00, ProgressLighting.com will cover the entire liability for you, up to the full $50.00. ProgressLighting.com will cover this liability only if the unauthorized use of your credit card resulted through no fault of your own from purchases made at ProgressLightingOutlet.com while using the ProgressLighting.com secure server. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.

Order Cancellations
We are able to quickly refund any purchase from the ProgressLightingOutlet.com site from the time your order is placed until before it leaves our warehouse. If your order has been shipped before you’ve cancelled, please email us for return instructions when your products are received by you. We will issue the credit when we receive the order back in our warehouse. If you are not completely satisfied with your purchase after receiving your product(s), please review our return policy to determine your preferred method of return.

Product Returns
Unlike other online lighting stores, Progress Lighting Outlet has no restocking charges on current non-discontinued items! Please do not call for returns. You must email customerservice@progresslightingoutlet.com with your name, order number and items you wish to return, to request a return goods authorization number (RGA#) and return instructions.

Fixtures may be returned to our distribution center via UPS, or trucking company, provided the product is a current Progress Lighting SKU #, unused, repacked into its original box, packaging, all instructions and accessories. Upon confirmation of return to our warehouse, you will be credited for the amount of the fixture minus the value of free shipping (if any).

Close Outs, Clearance and Discontinued Product Returns
All items must be returned within 10 business days after the date of receipt, to avoid restocking fees. Customer is responsible for shipping charges back to our warehouse as well as the value of any free shipping if applicable. Please follow our RGA procedures to arrange for return of items in this category. Items received after 10 business days after date of receipt, will be subject to a 25% restocking fee. No returns allowed on Discontinued or Close Outs / Clearance items after 30 days from receipt of items

IMPORTANT - ITEMS RETURNED WITHOUT PRIOR AUTHORIZATION OR RGA# ARE SUBJECT TO A 25% RESTOCKING FEE.

Defective Items or Shipping Damage
Defective fixtures will exchanged for the exact same model at no additional charge to you. For items damaged in shipping we will send out replacement glass or parts. DO NOT REFUSE SHIPMENT. Please reply to our shipping notification email with the UPS tracking numbers of your order and we will process it right away. For any product received that is not the product ordered, we will exchange the item at no additional cost upon verification. Proof of purchase (e.g. receipt and/or packing slip) is required for all returns. Credits will only be issued to the credit card used for the original purchase. The value of missing accessories will be deducted from the credit amount of the return.

Privacy Statement for ProgressLightingOutlet.com
Progress Lighting Outlet has created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses our information gathering and dissemination practices for this web site: ProgressLightingOutlet.com. Progress Lighting may use your IP address to help diagnose problems with our server, and to administer our Web site. Your IP address is used to help identify you and your shopping cart and to gather broad demographic information. Our site's registration form requires users to give us contact information (like their name and email address) and financial information (like their account or credit card numbers). We use customer contact information from the registration form to send the user information about our company. The customer's contact information is also used to contact the visitor when necessary. Users may opt-out of receiving future mailings; see the choice/opt-out section below. Financial information that is collected is used to bill the user for products and services. Our site uses an order form for customers to request information, products, and services. We collect visitor's contact information (like their email address) and financial information (like their account or credit card numbers). Contact information from the order form is used to send orders and information about our company to our customers. The customer's contact information is also used to get in touch with the visitor when necessary. Users may opt-out of receiving future mailings; see the choice/opt-out section below. Financial information that is collected is used to bill the user for products and services.

Information Security
This site has security measures in place to protect the loss, misuse and alteration of the information under our control.

Choice/Opt-Out
Our site provides users the opportunity to opt-out of receiving communications from us and our partners by un-checking the “add to mailing list” check box on the order form. Should you end up on our mailing list inadvertently, please contact us through our contact button on our splash page, with the email address in question and we will remove you right away.